Return Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse.  All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

  • If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact BrandNamesWatch.com within 5 days of receipt of your shipment to make the necessary corrections.
  • If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
  • We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc.

How to return or exchange an item:

  • If an order is shipping via ground shipping, the initial shipment fee incurred by BrandNamesWatch.com to ship the merchandise will be deducted from the refunded amount.

  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

Order Changes:

Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please e-mail us at sales@brandnameswatch.com and include your order number and change request. We will respond to your e-mail to let you know if we were able to modify or cancel the order.

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