In addition to our standard 30 day money back guarantee, all orders placed between November 18, 2015, and December 23, 2015, will be eligible for an extended return period until January 9, 2016. All holiday return requests must comply with our return policy. In order to process a return, the customer must contact BrandNamesWatch.com to request a Return/Repair Request Form before January 9, 2016. All items that are intended to be returned must be physically received in our warehouse within 5 business days of the deadline (no later than January 14, 2015). Items that are received after the exchange deadline will not be accepted.